Opening an account is easy. Click the "Apply Now" button
on the Bank's Home Page and complete the online enrollment form. You also have
the option of downloading a paper application by clicking the "Print here to Apply by Mail" button from the Bank's Home Page that you can print out and mail back to us. When your account is approved, we
will mail you a welcome packet, and you will be able to log on to your
account.
The Bank has been designed to offer as many ways
as possible to make deposits into your account. You can:
Mail Deposits
The Bank provides postage paid envelopes at no cost to our customers. An
initial supply is mailed to you in your account welcome package. You
may order additional envelopes at any time through the
Customer Care Center.
Checks for deposit into your checking account should be
mailed to:
Waterfield Bank
P.O. Box 19503
Irvine, CA 92623-9928
Use the following address to send your deposit via Federal
Express or UPS:
Waterfield Bank
18881 Von Karman Ave., 17th Floor
Irvine, CA 92612
Be sure to complete and attach a checking deposit slip. (Deposit slips
are included in your welcome package and the back of your
checkbook.) Note: You can reorder checks and deposit slips online
by logging in and selecting the "Check and Deposit Slip Reorder Request"
link from your account detail page.
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Direct Deposit
Direct deposits from your employer or other funds originator may be
made to your Bank accounts. It is the easiest and quickest way to make and access your deposits. Please print out the Direct Deposit
form and submit to your employer or other funds originator.
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Send Deposits via UPS
Through our partnership with UPS / Mail Boxes Etc., you can now send
deposits from over 3000 participating UPS / Mail Boxes Etc. locations nationwide.
Best of all, this service is FREE
of charge to you!
Simply follow the easy steps below:
1) Locate the nearest
participating UPS / Mail Boxes Etc. by clicking the link below and drop off
the envelope for delivery.
2) Print out the UPS / Mail Boxes Etc.
work order form and fill out before dropping off the
deposit.
3) You will be given a UPS tracking number to monitor your deposit's
progress and verify its delivery at www.ups.com or 1-800-PICKUPS.
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Transfer Funds Online
You may transfer money between your
accounts using the online funds transfer function. Enter
the account you wish to transfer from and the account you
wish to transfer to. Then enter the amount and click "Submit".
Your funds will be transferred instantly. You can transfer
funds in this manner 24 hours a day, 365 days per year.
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Wire Transfer
You may transfer funds to your bank account by submitting a Wire
Transfer form to your other financial institution. Wires received by 3:00 PM
(EST) will be posted to your account the same day. All incoming wires are processed
without a fee. Wire transfers should be sent to:
Bank Name/Address:
Waterfield Bank
ABA: 055073642
Credit:
Customer Name/Account Number
For Further Credit to Customer Name:
Customer Name/Account Number
If you have any questions regarding deposit information,
call our Customer Care Center.
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How Do I Get Cash?
You can go to any of the over 300,000 CIRRUS or NYCE ATM Terminal
machines across the U.S. and abroad. You can use your ATM/Debit Card for purchases
at some grocery stores, hotels and other merchants, and ask for cash
back at no charge if you use your ATM/Debit card as a debit
card and enter your PIN. You may also have a cashier's check sent to
you by filling out the form in the "Requests" section of our secure site's toolbar.
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Can I Write Checks?
Yes. Should you qualify for a checking account
or a money market account with check writing privileges, we will send
you a starter book of checks for free.
You can order your second set of checks from Deluxe Corp. online in
the "Check and Deposit Slip Reorder Request" link from your account
detail page.
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Can I Pay My Bills Online?
You can sign up for this service during the application
process or anytime after you become a
customer of the Bank. Then it is as simple as listing the
company's name or individuals you want paid, the amount you want to
pay and the date they are to be paid. You can even schedule
payments to be made automatically. You will never need to
lick a stamp or write a check to pay a bill again!
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What Security Measures
Does The Bank Have?
Each customer is insured up to $250,000.00 by the Federal Deposit Insurance
Corporation (FDIC). In addition, we go through frequent
regulatory reviews by the Office of Comptroller of Currency. NCR Corporation
provides web hosting, security
and support services. NCR Corporation (NYSE: NCR) is a recognized
world leader in providing Relationship Technology solutions for the
financial, telecommunications, and insurance markets. They provide similar
services to over 100 banks, giving us great confidence in the security
of our customers' funds and transactions.
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Can I Open An Account From
Outside The United States?
Yes, if you have a US or US Territory residence and either a US Social Security
Number or US Tax Identification Number you may enroll online by clicking
on the "Apply Now" button on our Home
page. If you reside outside of the US, please call our Customer
Care Center to receive
additional information regarding opening an account.
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Who Do I Contact If I Have An
Urgent Request?
Please call our Customer
Care Center for any questions or requests that you might have - Monday thru Friday 7AM - 11PM ET and Saturday thru Sunday 8AM - 11PM
ET.
Customers are able to access their accounts, conduct bill payments, account transfers, and retrieve check images or statements anytime online.
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Can I Bank By Phone?
Yes. If you are not near a computer or cannot get on the
Internet, you can get account information and hear which
checks or debits have recently cleared by telephone 24 hours a day, 7 days
a week. Just call our toll
free number.
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Can I Speak With A Live Person?
Yes, you can speak with one of our friendly Customer Care Representatives, or you can send your
questions to us via e-mail.
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What Are The Interest
Rates?
We pass our low overhead and low cost infrastructure on
to you in the form of some of the highest interest rates
in the country. Please see our rates web page for
further details.
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Can I Use Quicken® Or Microsoft
Money® With My Online Accounts?
Yes. You can export data to a personal financial management
program such as Quicken® or Microsoft Money®.
To Import Your Bank Transactions Into Quicken®,
First Download Your Bank Transactions.
Frequently Asked Questions